ACH Alert & Check Verify

Integration Information

As a result of the system integration October 26-28, you will have access to new ACH Verify and Check Verify platforms! To ensure a smooth transition, please note the IMPORTANT ACTION you need to take on October 26th, October 29th and October 30th:

OCTOBER 26TH

Check Verify

  • October 26th is the last day you will receive the same system Exception emails that you receive today.
  • If you would like to pull a list of reconciled and non-reconciled items for your records, please do this before 4:00 PM.

ACH Alert

  • On October 26th, you will receive the same system alerts as you do today. Login to the old ACH Alert website at https://www.fraudpreventionhq.com/client-login/venturebank to view your transactions and make decisions.
  • Make note of your approved list rules for future reference. This will be helpful to verify they have transferred over to the new online banking platform and are accurate.
  • Make note of any ACH Users you have set up that are not online banking Users today. You will need to set them up as online banking Users during the week of October 29th.

OCTOBER 29

Check Verify

  • Exception emails were emailed to you over the weekend. These emails were NOT system generated. It’s IMPORTANT that you review these emails and respond to the cmteam@bankwithchoice.com by 1:00 PM if any item listed needs to be returned. Please include the reason for the return in your email.
  • You will not see Exceptions in the online banking platform on this day.
  • The Check Verify service will have a new look!
  • You will begin importing your Issue Item files on the new online banking platform today.

ACH Alert

  • This will be the last day you will receive system alerts from ACH Alert.
  • Log into the ACH Alert website at https://www.fraudpreventionhq.com/client-login/venturebank before 2:00 PM to decision your items.
  • If you have not done so already:Make note of your approved list rules for future reference. This will be helpful to verify they have transferred over to the new online banking platform and are accurate.
  • Make note of any ACH Users you have set up that are not online banking Users today. You will need to set them up as online banking Users during the week of October 29th.

OCTOBER 30

Check Verify AND ACH Verify

  • You will access both services through the Single Sign On (NEW!) in Business Online banking at www.wecometochoice.com.
  • ACH Alert is now ACH Verify.
  • You will receive up to 2 daily alerts, per product, when you have Exception items to review/decision:
    • The first email/text will be sent at approximately 7 AM
    • If you have not made your decision yet, you will receive a second reminder email/text at 1 PM.
    • Review and decision your Check and ACH Exception items before 2:00 PM.

ADDITIONAL NOTES

  • Each User will receive Exception alerts via email, but may also elect to receive them via text message (NEW!)
  • We have standardized our decision deadlines for both products to 2 PM, CST, eliminating any confusion. Be sure to communicate these new cut-off times to all Check Verify and ACH Verify Users!
  • These Reports, among others, will be available to you:
    • For ACH Verify- “Exception Status”
    • For Check Verify:Exception Decisions
      • Outstanding Issues (Not Reconciled)
      • Issue Status
  • Your notifications will inform you that you have Check or ACH exceptions. They will not include transaction or exception details.
  • You will only receive notifications if you have Exception items.

ACH VERIFY NOTES

  • Your “Approved List” is now called your “Payment Rules”.
  • Payment Rules can be established & edited between 7 AM and 2 PM CST.
  • When you decide to “Pay” an ACH Exception, that Company can be automatically added to your “Payment Rules” with no maximum as the default. You can modify this.
  • ACH Exception Items will be “suspended” from your account during the open window decisioning time frame of 7 AM and 2 PM CST.

CHECK VERIFY NOTES

  • Stop Payments can placed within Online Banking, but not within Check Verify. (your existing stop payments will be applied to your account and not show in Check Verify)
  • Files that contain header and/or footer row/s will receive an error message. This will not prevent you from completing your file import.
  • If you have the Issue type defined in your import file, your Issue and Void items need to be defined as I= Issue and V= Void. Stop Payments can no longer be defined (see prior bullet point above).

QUESTIONS?

Our goal is to make this transition as smooth as possible for you. If you have questions or concerns about any of these changes, please do not hesitate to give me or our CM Team a call at 763-210-7775 or email us at cmteam@bankwithchoice.com.